FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
1. I received my order and I noticed damages or I was missing pieces.
If you find any damaged or lost parts in your order, please send an email to
info@garagebasesystems.com or use our online chat feature. The content of the email can include ①Order number ②Three photos of the damaged item or an explanation of the lost item.
Our customer service experts will contact you via email within 24 hours.
2. I purchased a complete set of products, can I return a certain part separately？
No, first of all, the entire set of products you purchased is sold as a complete order on the website. Secondly, because it is a purchase of the entire set of products, there is a certain discount on the overall price. So we don't support returning a specific part separately, we only support returning the entire order.
Orders
Below are some of are common questions about orders
1. The sets sold on the website are not what I want. Can I combine them myself?
Sure. Our website provides a 3D editor function, which allows you to freely combine the cabinets you want. Once the cabinets are in stock, you can place an order and purchase them directly.
2. Do I need to pay for shipping?
If your address is in the U.S. and your order exceeds $1000, you do not need to pay for shipping. If your order is less than $1000 or the purchase location is not in the U.S., you will need to calculate your shipping fee based on the postal code of the region.
Products
Below are some common questions about our products
1. Where can I see the dimensions of the product?
All product dimensions can be found on each of the product information pages.
2. Do the products come pre-assembled?
Except for standing cabinets, most products are pre-assembled. However, these products still require some minor installations, such as adding legs, handles, etc. Please refer to the product installation manuals for further information.
3. Do need wooden studs for installation on the wall?
See your needs. Our modular cabinets can be installed using fixed bar or mounted on the wall. If you don't want to damage the wall, you can directly use the column installation method, which is also very stable.