FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Products
Below are some common questions about our products
1. Do the cabinets come assembled?
Our cabinets are designed for convenience. Most units arrive partially assembled to reduce shipping size and cost, with final assembly required. Major components—like doors, drawer slides, and panels are pre-installed. You’ll just connect the modules, attach hardware, and level them in your space.
2. How long does assembly take?
On average, one workstation or cabinet set takes about 1–2 hours to assemble with one to two people. Each system includes a detailed online instruction manual and access to video guides for easy setup.
3. Do I need special tools to assemble?
No specialized tools are required. A basic household toolkit (drill, wrench, screwdriver) will do the job. We also include all necessary fasteners and brackets with every product.
4. What materials are the systems made from?
All GarageBaseSystems™ products are built from heavy-duty, powder-coated steel to ensure lasting durability and moisture resistance. No cheap plastic or particleboard.
Orders
Below are some of are common questions about orders
1. Where are products shipped from?
All U.S. orders ship directly from our fulfillment centers for faster delivery and better service.
2. How can I check my order status?
Once your order is placed, you’ll receive a confirmation email with a tracking link. You can also log into your account at any time to check your order status and estimated delivery.
3. Why is my order delayed?
Delays can occur due to carrier volume, weather conditions, or inventory replenishment. We’ll notify you immediately of any changes and work to get your order to you as quickly as possible.
4. My order arrived incomplete or damaged — what should I do?
Please complete our Return & Damage Form within 48 hours of delivery and upload photos of the affected item(s). Our team will arrange a replacement or refund right away.
Shipping & Delivery
Below are some common questions about shipping and delivery.
1.How much is shipping?
We offer free shipping on most orders within the continental U.S. Oversized or freight shipments may include a handling fee, shown at checkout before you confirm payment.
2. How long will it take to receive my order?
Orders typically process within 2 business days, followed by 7–10 business days for delivery, depending on your location and carrier availability.
3. Do I need to be home when my order arrives?
For freight deliveries (larger cabinets or workstation systems), an adult must be present to inspect and sign for the delivery. Smaller parcels may be left at your doorstep if no signature is required.
4. What should I expect when my delivery arrives?
Most GarageBaseSystems™ products are shipped by freight due to their size and weight — some items can weigh up to 900 lbs. Deliveries arrive securely packaged on a pallet and are curbside drop-off unless otherwise noted.
Please ensure someone is available at the delivery address to assist with unloading and inspection. Carefully check the packaging for any visible damage before signing for delivery. If you notice damage, make a note with the driver and contact our support team within 48 hours so we can assist with a replacement or resolution.
Returns & Warranty
Below are some common questions about returns and warranty.
1. What is your return policy?
Returns are accepted within 30 days of delivery for unused, unassembled items in their original packaging. A 20% restocking fee may apply. Opened or used items are subject to review. Please refer to the Returns & Exchanges Policy for details.
2. How do I start a return or report damage?
Please complete our Return & Damage Form to begin the process. Our team will provide a prepaid return label or pickup instructions once your request is approved.
3. How long does it take to receive my refund?
Once your return is received and inspected, refunds are typically processed within 5–7 business days to your original payment method.
4. How long does it take to receive my refund?
For smaller packages, we’ll send you a prepaid return label to make the process simple. For larger freight shipments, we’ll coordinate a carrier pickup directly from your location for convenience.
