FAQs

Find answers to common questions about our products, ordering, shipping, installation, and more.

Products

Do the cabinets come assembled?

Our cabinets are designed for convenience. Most units arrive partially assembled to reduce shipping size and cost, with final assembly required. Major components—like doors, drawer slides, and panels are pre-installed. You’ll just connect the modules, attach hardware, and level them in your space.

How long does assembly take?

On average, one workstation or cabinet set takes about 1–2 hours to assemble with one to two people. Each system includes a detailed online instruction manual and access to video guides for easy setup.

Do I need special tools to assemble?

No specialized tools are required. A basic household toolkit (drill, wrench, screwdriver) will do the job. We also include all necessary fasteners and brackets with every product.

What materials are the cabinet systems made from?

All our products are built from heavy-duty, powder-coated steel to ensure lasting durability and moisture resistance. No cheap plastic or particleboard.

Are the cabinet shelves adjustable?

Yes. For cabinets with shelves, including tall cabinets and wall cabinets, the shelf height can be adjusted to fit your storage needs.

Can I customize my cabinet setup?

At this time, we do not offer customization for individual customers. For business or project inquiries, please visit our B2B page.

Are the feet adjustable?

Yes. The cabinet feet can be adjusted up to 6 cm for better stability on uneven surfaces.

Are the pegboards and accessories included?

Yes. The pegboards and accessories are included with the cabinet set.

Do the cabinets need to be fixed to the wall?

Our cabinets support both wall-mounted and floor-post installation, and all required hardware for both options is included.

Do you have a physical store?

No. Our products are available through online sales channels only.

Orders

Can I cancel my order?

Yes. Orders can be canceled within 24 hours of purchase by email. If the order has already shipped, a 20% restocking fee will be charged for cancellation.

How can I check my order status?

Once your order has shipped, you’ll receive an email with your tracking number. You can check the status on our tracking page or contact customer service for help.

What payment methods do you accept?

We accept a variety of secure payment methods, including American Express, Apple Pay, Google Pay, Mastercard, PayPal, Venmo, and Visa.

Do you offer financing?

At this time, financing options are not available.

Why didn’t all packages arrive on the same day?

Our products ship in multiple packages, so they may not arrive on the same day. Please wait patiently for the remaining packages, and contact customer service if you need help.

Why is my order delayed?

Delays can occur due to carrier volume, weather conditions, or inventory replenishment. We’ll notify you immediately of any changes and work to get your order to you as quickly as possible.

What should I do if my order arrives damaged or with missing parts?

If your order arrives with damage or missing parts, please complete our Return & Damage Form as soon as possible. Send us your order number and clear photos of the issue, and our customer service team will help resolve it.
Please note that cabinet will ship in multiple packages, so they may arrive on different days.

Shipping & Delivery

How long will it take to receive my order?

Orders typically process within 2-3 business days, followed by 7–10 business days for delivery, depending on your location and carrier availability.

Do I need to be home when my order arrives?

For freight deliveries (larger cabinets or workstation systems), an adult must be present to inspect and sign for the delivery. Smaller parcels may be left at your doorstep if no signature is required.

Which regions do you currently ship to?

We currently ship to most areas within the contiguous United States. However, remote areas, Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses are not supported at this time.

What should I expect when my delivery arrives?

Most GarageBaseSystems products are shipped by freight due to their size and weight — some items can weigh up to 900 lbs. Deliveries arrive securely packaged on a pallet and are curbside drop-off unless otherwise noted.
Please ensure someone is available at the delivery address to assist with unloading and inspection. Carefully check the packaging for any visible damage before signing for delivery. If you notice damage, make a note with the driver and contact our support team within 48 hours so we can assist with a replacement or resolution.

Can I change my shipping address after placing an order?

Yes. You can request an address change within 24 hours of placing your order by contacting us. After that, changes are no longer available.

Can I ship to a P.O. Box?

No. We do not ship to P.O. Boxes.

Returns & Warranty

Can I return my order if I no longer have the original packaging?

No. Returns are only accepted for unused products in their original packaging.

What is your return policy?

Returns are accepted within 30 days of delivery for unused, unassembled items in their original packaging. A 20% restocking fee may apply. Opened or used items are subject to review. Please refer to the Returns & Exchanges Policy for details.

How do I start a return or report damage?

Please complete our Return & Damage Form to begin the process. Our team will provide a prepaid return label or pickup instructions once your request is approved.

How long does it take to receive a refund?

Once your return is received and approved, we will process your refund as soon as possible. Please note that the final posting time may vary depending on your payment provider.

How long is the warranty period?

Our cabinet frames are covered by a 10-year warranty. Hardware components, such as drawer slides and hinges, are covered by a 3-year warranty. Our garage stool is covered by a 1-year warranty.

Who pays for return shipping?

If the return is caused by a defect or quality issue, we will cover the return shipping. For non-quality-related returns, the customer is responsible for the return shipping cost.

Will I be charged a restocking fee for returns?

Yes. For returns that are not related to product quality issues, a 20% restocking fee will be charged.

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