Return Policy

At GarageBaseSystems™, we take great pride in the quality and durability of our products. Each item is carefully inspected before shipping. However, if your order needs to be returned or arrives damaged, please follow the policy below.

To begin a return or damage claim, please complete the Return & Damage Claim Form [here].

Please note: We are unable to process returns or damage claims without a completed form.

Damage claims must be submitted within 48 hours of delivery, along with clear photos of the product, packaging, and damaged area.

Return Eligibility

Returns are accepted within 30 days from the date your order is delivered.

To qualify for a return, items must meet all of the following conditions:

Items must be unused, unassembled, uninstalled, and in their original unopened packaging.
Products must include all hardware, manuals, accessories, and original packaging materials.
Packaging must be complete and undamaged, including all barcodes, UPCs, and labels.

Due to the nature of our heavy-duty storage systems, products are not eligible for return once they have been opened, assembled, installed, modified, or used in any way.

GarageBaseSystems™ reserves the right to refuse any return that does not meet these conditions.

Non-Defective Returns

For returns that are not related to product quality issues, including but not limited to change of mind, color preference, incorrect size selection, or other personal reasons, the item may only be returned if it remains unopened, unused, unassembled, uninstalled, and in its original packaging.

In all non-defective return cases, the buyer is responsible for all return shipping costs. Original shipping charges, if applicable, are non-refundable.

Restocking Fees

Unopened and unused items returned in original condition are subject to a 20% restocking fee.

Opened, used, partially assembled, installed, or modified items are not eligible for return.

All return shipping costs are the responsibility of the buyer for non-defective returns, including buyer’s remorse, change of mind, incorrect size selection, color preference, or other non-product-related reasons.

Non-Returnable Items

The following items are not eligible for return:

• Items that have been opened or removed from their original packaging.
• Items that have been assembled, installed, modified, or used.
• Items with damaged, altered, incomplete, or missing packaging.
• Items missing hardware, manuals, accessories, labels, barcodes, or UPCs.
• Items returned after 30 days from delivery.

Damged or Defective Products

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery at info@garagebasesystems.com.

Please include the following information:

• Your order number.
• Your contact details.
• Clear photos of the packaging.
• Clear photos of the damaged or defective area.

Once your claim is reviewed and verified, we will provide further assistance, which may include a replacement, return authorization, or another appropriate resolution at no additional charge to you.

Claims submitted after 48 hours of delivery may not be eligible for replacement or return authorization.