Returns & Exchanges Policy

At GarageBaseSystems™, we take great pride in the quality and durability of our products. Each item is engineered to last and carefully inspected before shipping. However, we understand that sometimes a product may need to be returned or has arrived damaged. To begin the process, please complete the Return & Damage Claim Form [here].

Note: We’re unable to process returns or damage claims without this completed form.
All damage claims must be submitted within 48 hours of delivery, along with photos of the product and packaging.

Return Eligibility

Returns are accepted within 30 days from the date your order is delivered.
To qualify:

· Items must be unused, unassembled, and in their original, unopened packaging.

· Products must include all hardware, manuals, and accessories.

· Damaged, altered, or incomplete packaging (including missing barcodes or UPCs) will void return eligibility.

Due to the nature of our heavy-duty systems, returns are not accepted once products have been installed, assembled, or modified in any way.

Restocking Fees

· Unopened and unused items returned in original condition: 20% restocking fee.

· Opened or used items (including packaging removal or partial assembly): 50% restocking fee.

· All return shipping costs are the responsibility of the buyer in non-defective cases (buyer’s remorse, change of mind, etc.).

Non-Returnable Items

For safety and logistical reasons, certain large-scale or custom items—such as outdoor structures, custom workstations, or wall-mounted units—cannot be returned once assembled or installed.

Damaged or Defective Products

If your order arrives damaged or defective, please notify us within 48 hours of delivery at info@garagebasesystems.com with:

· Photos of the packaging and the damaged area(s)

· Your order number and contact details

Once verified, we will provide a replacement or return authorization at no additional charge to you.

Summary

We stand behind the craftsmanship of every GarageBaseSystems™ product.
Our return policy is designed to ensure quality control, protect both our customers and brand integrity, and keep your garage transformation experience smooth and worry-free.